Shipping Policy

Shipping Policy

Orders are processed and shipped on working days only, from Monday to Friday. 

Once your order has been shipped, tracking details will be sent to you via email. All orders are trackable online.

UK Orders

All UK orders are shipped using reliable carriers such as DPD, Royal Mail, or Parcel Force. Delivery will be made on weekdays, Monday to Friday, and a signature will be required upon receipt.

International Orders

We ship orders to destinations worldwide.

International orders are dispatched via trusted courier services such as DHL, FedEx, Aramex, DPD, or Parcel Force, depending on the destination. Delivery times will vary depending on the country.

Customs Charges (International Only)

Please note that any customs charges incurred upon receiving your order are the responsibility of the recipient. We advise checking with your country's customs office regarding potential charges for imported goods.

Packaging

To ensure the safe delivery of your items, all products are securely packaged in custom-cut corrugated cardboard boxes. We prioritize the protection of your shoes and use discreet and plain packaging to prevent any mishaps during transit.

Concierge Service

Our team is dedicated to meeting your special requirements.

For customers in London and surrounding areas, we offer a same-day delivery service available 24/7 to cater to your urgent needs. Please note that this service can be booked exclusively through our concierge team.

For any assistance or inquiries, please contact us via the provided contact form or reach out to us on Instagram @Baladiandco. We are here to assist you with any queries you may have.